PlacemoryContact support
Placemory / SYS Studio support
support@sysstudio.appThe link opens your email app. Your message is only sent when you send it from that app.
What to include
- Your Placemory version and Android or iOS version.
- Your device model and app mode, if known.
- The screen, steps to reproduce, expected behaviour and actual result.
- The time of the issue and a screenshot with personal details removed, if useful.
Do not send passwords, sign-in codes or a full backup of your home. Remove addresses, documents, faces and other people’s contact details before sending attachments.
Frequently asked questions
How do I get started?
Create a space and a room, then add an item with a photo and storage location. Add more details later.
Can I use it offline?
Local spaces are designed to work on your device. Network features, including server support and cloud features in supported versions, require a connection.
Why does the app ask for permissions?
The camera is for photos, the microphone for voice input and notifications for reminders. Contacts access supports contact-related features. Revoke permissions in your device settings.
How can I keep my data when changing phones?
Use the export or backup feature available in your version. Save the archive in a safe location you choose. Verify restoration before clearing your old device.
Does uninstalling delete all my data?
Clearing app storage removes local data on that device. Exported archives, separate photographs and server data need separate deletion. See the account and data deletion page.
Where can I download the app?
Google Play and App Store links will be added after the listings are published. The app is currently preparing for release.
Data enquiries
For access, correction or deletion, use the Delete account & data page or email support@sysstudio.app with the subject ‘Placemory — data’.